Shipping Info

Shipping & Delivery

What are the shipping costs? 

We charge an additional shipping fee of USD 5 for orders under USD 60. Orders over USD 60 qualify for free shipping.

How long does delivery take? 

Orders are processed within 5 business days. Delivery typically takes 10–20 business days. A tracking number will be provided by email.

Please note that MOBO does not ship on Saturdays, Sundays, or Hong Kong public holidays.

Can MOBO ship to my region/country? 

We cannot ship to P.O. boxes or military addresses. If you are unsure whether your region/country is serviceable, please contact us at cs@imobo.com.hk.

Customs Duties & Taxes

We only charge you the product amount and shipping fee as shown in your order details. During customs clearance, there is a chance that the local customs authority will inspect the goods or levy taxes in accordance with local policies. In such cases, the logistics carrier or customs authority will send a tax payment notice to the recipient. All applicable taxes and fees are to be borne by the recipient, and the exact amount is subject to local regulations.

These fees are paid to the local government and are not collected by MOBO. Additionally, since we do not collect these taxes, if you refuse delivery due to customs duties, any additional shipping costs or passed-through duties resulting from the package being returned will be deducted from your order amount.

EU: Abolition of the €22 Low-Value Tax Exemption

To protect EU businesses from unfair competition and adverse effects, the €22 low-value import tax exemption (VAT De Minimis) has been abolished for imports into the EU since 1 July 2021. All shipments entering the EU must be formally declared and are subject to value-added tax (VAT). These two charges are listed separately and are mandatory payments that must be paid by the customer. Please note that the actual amount is subject to local government regulations and cannot be estimated in advance.

Undelivered / Uncollected Packages

If a package is not collected due to customs duties or other reasons not attributable to us, the goods will be destroyed by the local logistics company. In such cases, no refund or other compensation will be provided.

Returns & Exchanges

We hope you enjoy your shopping experience with us. If you wish to return or exchange a product, please refer to our policy at https://testshipany.mobo.com.hk/return-policy

Returns apply only to products purchased directly from our website. Products purchased from other sellers, such as Amazon, eBay, and similar platforms, are not eligible for our return/exchange policy.